Call Center Platform is an application that has the functionality for managing customer communications coming from multiple channels and sources. It helps agents at making outgoing calls, handling incoming calls, tracking of call metrics, and performing workforce management.
In a call center, a group of people handles all the telephonic conversation and the Contact Center is the center for all the customer conversations that happen through phone, email, chat, or social media.
We design solutions consisting of 3 layers:
IP telephone system
CRM (Customer relationship Management)
Our Call Center features include:
Our solution will help your organization to:
IGA also offers Mini Call Centers matching the needs of accounts having:
2 up to 16 land lines
2 up to 16 agents